Policies

Company

katkoot is part of Sunny Isle Studios with its principal office at 86A, Jazaair Beach Avenue, Zallaq 1056, Kingdom of Bahrain, operating via the website www.sunnyislestudios.com and contact email play@sunnyislestudios.com.

Orders

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that monogrammed items take up to four weeks to ship, no matter what shipment type is chosen.

Where we ship

We ship worldwide. We do not ship to PO Boxes/APO/FPO addresses.

Returns

Returns on items eligible for returns are accepted within 7 days of receipt. Items must be returned unopened/unused, in their original packaging. 

Refunds

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price.